The UAE continues to places great importance to protecting the environment and promoting a green economy, placing sustainability at the forefront of its strategic priorities. This is in line with the UAE Vision 2021, which aims to build a sustainable environment, and a diversified and sustainable competitive economy that ensures a secure future for generations to come. Under the guidance of its wise leadership, the UAE has made great progress towards sustainability, driven by significant achievements in the adoption of advanced technologies to create a new reality and to build a leading global model for sustainable development. The UAE has recognised the importance of Artificial Intelligence (AI) as the cornerstone for achieving sustainability goals, at a time when this advanced technology is expected to contribute to the growth of the country's GDP by 35% until 2031, while also reducing government expenditures by 50% annually, cutting down the number of paper transactions and saving millions of work hours annually. The aim of the UAE Strategy for Artificial Intelligence 2031 is to improve government performance, accelerate the pace of achievements, and to create innovative and productive work environments that ensure high levels of productivity.

DUBAI: Dubai Government Workshop (DGW) recently organized an interactive seminar entitled "How to Measure Productivity" as part of its ongoing partnership with Dubai Customs. The key features of the Productivity Engine, which aims to utilize Artificial Intelligence (AI) technologies, were reviewed in order to help improve productivity and increase efficiency. The move aligns with DGW s efforts to speed up the digital transformation process and integrate AI to be part and parcel of any tools intended to enhance the efficiency and effectiveness of the government sector. Furthermore, it complements the vision of the wise leadership in steering Dubai and the UAE towards developing an integrated system that employs AI in all vital areas. The workshop was held in the presence of Khalid Ahmed Al Doubi, Director-Corporate Support, DGW and Ahmed Abdul Salam Kazim, Director of Strategy and Corporate Excellence, Dubai Customs, during which time DGW employees were acquainted with the importance of the Productivity Engine.

The Dubai Electricity and Water Authority, DEWA, held a strategic summit with Huawei to increase cooperation on investments and to exchange the best global solutions, experiences, and practices in innovation, disruptive technologies, smart grids, digital transformation, automation, cloud platforms, and Artificial Intelligence, AI. The summit was attended by Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, and Charles Yang, President of the Middle East Region at Huawei Technologies. The summit witnessed the launch of a joint AI laboratory, through which DEWA and Huawei will develop and implement AI digital services for the Middle East. The two sides also launched a training and development programme for DEWA staff in different areas of the Fourth Industrial Revolution and disruptive technologies. "DEWA supports the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, who instructed the Dubai Government to deliver services that are 10 years ahead of other cities, and to work under the leadership of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Chairman of Dubai Executive Council, and Chairman of the Board of Trustees of the Dubai Future Foundation, and H.H. Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai. These directives have guided DEWA's strategy to shape the future and enhance its role in serving the community to become a leading global, sustainable, and innovative corporation," said Al Tayer.

"DEWA supports the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who instructed Dubai Government to deliver services that are 10 years ahead of other cities, and to work under the leadership of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Board of Trustees of the Dubai Future Foundation (DFF), and HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai. These directives have guided DEWA's strategy to shape the future and enhance its role in serving the community to become a globally leading sustainable innovative corporation. DEWA has achieved considerable progress in this and one of its most prominent achievements is the launch of Digital DEWA, the digital arm of DEWA, to redefine the concept of utilities and create a new digital future for Dubai, to become the premier digital organisation in the world; with autonomous systems for renewable energy and storage and the expansion of artificial intelligence and digital services," said Al Tayer. Al Tayer noted that Digital DEWA has a four-point strategy. The first is launching advanced solar power technologies in Dubai.

The Dubai Electricity and Water Authority (Dewa) has launched a'future centre for customer happiness' at Ibn Battuta Mall. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, inaugurated the centre. According to Dewa, this is the first integrated smart customer happiness centre in Dubai, which depends on artificial intelligence (AI) and robotics. "The centre relies on the latest technologies to achieve customers' satisfaction and exceed their expectations. It has smart self service booths to help customers complete their transactions with ease. These include Rammas, the virtual employee that uses AI to answer queries; the Tayseer smart bill payment platform; live chat, and a future services section to design and develop Dewa's future services," said Saeed Mohammed Al Tayer, MD and CEO of Dewa.